Privacy Policy
Last updated: 2026-08-15. This policy explains what personal data Credex Media collects, why, how long we keep it and what rights you have. It is written to be readable rather than to be legally exhaustive.
This is a starting template. Before publishing, have it reviewed against the laws that apply to you — the DPDP Act in India, GDPR in the EU and UK, CCPA/CPRA in California, and any sector-specific rules. Replace every PLACEHOLDER with your real details.
Who we are
Credex Media ("we", "us") is a digital marketing agency. Our registered address is PLACEHOLDER — Your Street, Your City, State, PIN. For any privacy question, contact hello@credexmedia.com. PLACEHOLDER — add your data protection officer or responsible contact if one is required for you.
What we collect
- Information you give us. Name, email address, phone number, company, website, budget range, service interests and the content of your message, submitted through forms on this site or by email.
- Information collected automatically. IP address, browser and device type, pages viewed, referring URL, and interaction events, collected through analytics and advertising technologies subject to your consent choices.
- Information from clients. Where we act as a service provider, we may access data in your advertising, analytics and CRM systems. We process that data on your instructions and do not use it for our own purposes.
Why we process it
| Purpose | Legal basis (where applicable) | Retention |
|---|---|---|
| Responding to your enquiry | Legitimate interest / consent | 36 months from last contact |
| Providing contracted services | Performance of a contract | Term of contract + 7 years where required |
| Newsletter | Consent | Until you unsubscribe |
| Website analytics | Consent | Up to 14 months |
| Advertising measurement | Consent | Per platform policy |
| Legal and accounting records | Legal obligation | As required by law |
Who we share it with
We share personal data only with processors who help us operate: form and email infrastructure, analytics providers, advertising platforms where you have consented, CRM and cloud storage providers, and professional advisers. We do not sell personal data. Some of these providers process data outside your country; where that happens we rely on the transfer mechanisms available under applicable law.
Cookies and similar technologies
We use strictly necessary cookies for the site to function, and — subject to your consent — analytics and advertising cookies to understand how the site is used and to measure campaigns. You can change or withdraw consent at any time through your browser settings or our cookie controls. PLACEHOLDER — list your specific cookies and their durations here, or link to a cookie policy.
Your rights
Depending on where you live, you may have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to processing, to receive it in a portable format, and to withdraw consent at any time. To exercise any of these, email hello@credexmedia.com. We will respond within the period required by applicable law, normally 30 days. If you are unsatisfied, you may complain to your local data protection authority.
Security
We apply access controls, encryption in transit, multi-factor authentication on business systems and least-privilege access to client accounts. No system is completely secure, and we will notify you and any relevant regulator of a personal data breach where the law requires it.
Children
Our services are directed at businesses. We do not knowingly collect personal data from anyone under 18. If you believe we have, contact us and we will delete it.
Changes to this policy
We update this policy when our practices change. The date at the top reflects the most recent revision. Material changes will be notified to active clients directly.